Terms of sale
TERMS AND CONDITIONS OF SALE (CGV)
Last updated : May 15, 2026
PREAMBLE
These Terms and Conditions of Sale (hereinafter "Terms" or "CGV") govern all sales of products made through the website https://rework-ed.com (hereinafter "the Site"). They define the rights and obligations of the parties in connection with the online sale of products offered by REWORKED.
Any order placed on the Site implies full and unreserved acceptance of these Terms by the customer.
1. SELLER IDENTITY
Trade name : REWORKED
Legal name : Guillaume Masson
Legal form : Micro-entrepreneur (Sole Proprietor)
SIRET : 938 614 773 00019
SIREN : 938 614 773
Intra-community VAT number : FR00938614773
VAT status : Exempt from VAT collection under Article 293 B of the French General Tax Code
APE/NAF code : 7410Z (Specialised design activities)
RCS registration : Not applicable (micro-entrepreneur, registration not required)
Registered address :
18 Rue Calliet
69001 Lyon, France
Phone : +33 6 01 42 71 70
Email : contact@rework-ed.com
Website : https://rework-ed.com
Activity : Design, production, and sale of screen-printed clothing and textile services.
2. SCOPE AND ACCEPTANCE
2.1. These Terms apply to all orders placed by any natural person (hereinafter "the Customer") on the website https://rework-ed.com for products sold by REWORKED.
2.2. The Customer declares that they have the legal capacity to enter into binding contracts in accordance with applicable law.
2.3. These Terms are accessible at all times on the Site and shall prevail over any other document. REWORKED reserves the right to modify these Terms at any time. The Terms applicable to an order are those in force at the time the order is placed.
2.4. By placing an order, the Customer acknowledges having read, understood, and accepted these Terms in their entirety, as well as the Privacy Policy, Shipping Policy, and Return Policy referenced herein.
3. PRODUCTS
3.1. The products offered for sale on the Site are described and presented with the greatest possible accuracy. Photographs are for illustrative purposes and may not capture exact colours or details due to screen display variations. These differences cannot be considered as a lack of conformity.
3.2. REWORKED offers screen-printed clothing and textile products designed and handmade in Lyon, France. Each product may present minor variations inherent to the handmade production process (slight differences in print placement, ink saturation, etc.). These characteristics are not defects but part of the artisanal nature of the products.
3.3. Products are offered within the limits of available stock. In the event that a product is unavailable after an order has been placed, the Customer will be informed as soon as possible and may choose between waiting for restocking, selecting an alternative product, or receiving a full refund.
4. PRICING
4.1. Prices are displayed in euros (EUR) on the Site.
4.2. In accordance with Article 293 B of the French General Tax Code, REWORKED is exempt from the collection of VAT. Consequently, all prices displayed are net prices (no VAT applicable). The mention "VAT not applicable, article 293 B of the French General Tax Code" applies to all invoices.
4.3. Prices do not include delivery costs, which are indicated separately before the order is confirmed. Delivery within Europe is free (see Shipping Policy for details).
4.4. REWORKED reserves the right to modify prices at any time. The price applicable to an order is the price displayed on the Site at the time the order is placed.
4.5. In the event of a manifest pricing error (obviously incorrect price, typographical error, system error), REWORKED reserves the right to cancel the order and notify the Customer, even after the order confirmation. Any amounts already collected will be refunded in full.
5. ORDER PROCESS
5.1. To place an order, the Customer must follow these steps :
1. Browse the Site and select the desired product(s)
2. Choose the size, colour, and quantity
3. Add the product(s) to the shopping cart
4. Review the shopping cart and make any modifications
5. Proceed to checkout
6. Enter or confirm delivery and billing information
7. Select the delivery method
8. Choose the payment method
9. Review the order summary, including total price, delivery costs, and these Terms
10. Confirm and pay for the order
5.2. The Customer is responsible for verifying the accuracy of all information provided during the order process, in particular the delivery address and contact details.
5.3. REWORKED reserves the right to refuse or cancel any order in the event of :
• An existing dispute with the Customer
• Non-payment of a previous order
• A suspected fraudulent order
• Incomplete or incorrect order information
6. PAYMENT
6.1. Payment is due at the time the order is placed. The order is only confirmed after successful payment.
6.2. Accepted payment methods :
• Credit/debit card (Visa, Mastercard, American Express) via Shopify Payments
• PayPal (if available)
• Apple Pay, Google Pay, Shop Pay (if available)
• Other payment methods as displayed at checkout
6.3. All payment transactions are processed through secure, PCI-DSS compliant payment gateways. REWORKED does not store or have access to your full payment card details.
6.4. In the event of payment refusal by your bank or payment provider, the order will not be confirmed and no contract will be formed.
7. ORDER CONFIRMATION AND CONTRACT FORMATION
7.1. After payment, the Customer will receive an order confirmation email at the email address provided during checkout. This email includes :
• The order number
• A summary of the products ordered
• The total amount paid
• The delivery address
• An estimated delivery timeline
7.2. The contract of sale between REWORKED and the Customer is formed at the time of order confirmation by REWORKED (sending of the confirmation email), after successful payment has been received.
7.3. REWORKED recommends that the Customer save and/or print the order confirmation email for their records.
8. SHIPPING AND DELIVERY
8.1. Shipping and delivery conditions are detailed in our Shipping Policy, which forms an integral part of these Terms.
8.2. Key points :
• Free shipping within Europe
• Processing time : 3-5 business days (handmade products)
• Delivery times vary by destination (see Shipping Policy for details)
• All orders are shipped with tracking
8.3. In accordance with Article L216-1 of the French Consumer Code, if no delivery date or period is specified, the seller must deliver the goods without undue delay and no later than 30 days after the conclusion of the contract.
8.4. If the seller fails to deliver within the agreed time or within the 30-day period, the Customer may, after having given the seller formal notice to deliver within a reasonable additional period, terminate the contract by registered letter with acknowledgement of receipt or by written communication on a durable medium, and obtain a full refund within 14 days (Articles L216-2 and L216-3 of the French Consumer Code).
9. TRANSFER OF RISK
9.1. In accordance with Article L216-4 of the French Consumer Code, the risk of loss or damage to the goods passes to the Customer upon physical possession of the goods by the Customer or a designated third party.
9.2. However, the risk transfers to the Customer upon delivery to the carrier if the Customer has chosen a carrier other than the one proposed by REWORKED.
10. RIGHT OF WITHDRAWAL
10.1. In accordance with EU Directive 2011/83/EU and Articles L221-18 to L221-28 of the French Consumer Code, the Customer has the right to withdraw from their purchase within 14 calendar days from the date of physical receipt of the goods, without giving any reason.
10.2. To exercise this right, the Customer must inform REWORKED of their decision by a clear statement sent to contact@rework-ed.com or by post to : Guillaume Masson / REWORKED, 18 Rue Calliet, 69001 Lyon, France.
10.3. The Customer may use the standard withdrawal form included in our Return Policy.
10.4. Effects of withdrawal :
• REWORKED will reimburse all payments received, including initial delivery costs (except supplementary costs from choosing a non-standard delivery method), within 14 days of receiving the returned goods or proof of shipment, whichever is earliest
• Reimbursement will be made using the same payment method as the original transaction
• The Customer bears the direct cost of returning the goods
• The goods must be returned in their original condition (see Return Policy for details)
10.5. Exceptions : The right of withdrawal does not apply to goods made to the Customer's specifications or clearly personalised, in accordance with Article L221-28 of the French Consumer Code.
10.6. Full details of the return process, conditions, and the standard withdrawal form are set out in our Return Policy, which forms an integral part of these Terms.
STANDARD WITHDRAWAL FORM
(As per Annex I, Part B of EU Directive 2011/83/EU)
To : Guillaume Masson / REWORKED, 18 Rue Calliet, 69001 Lyon, France, contact@rework-ed.com
I hereby give notice that I withdraw from my contract of sale of the following goods :
• Product(s): _______________________________________________
• Order number : _______________________________________________
• Ordered on : _______________________________________________
• Received on : _______________________________________________
• Name of consumer : _______________________________________________
• Address of consumer : _______________________________________________
• Date : _______________________________________________
• Signature (only if submitted on paper): _______________________________________________
11. RETURNS AND REFUNDS
Returns and refunds are governed by our Return Policy, which forms an integral part of these Terms. Please refer to the Return Policy for full details on eligibility, process, and timelines.
12. LEGAL WARRANTY OF CONFORMITY
12.1. In accordance with Articles L217-3 to L217-20 of the French Consumer Code, all products sold on the Site benefit from the legal warranty of conformity.
12.2. The Customer may invoke this warranty within 2 years from the date of delivery. During this period, the Customer only needs to establish the existence of the lack of conformity; they do not need to prove that it existed at the time of delivery.
12.3. In the event of a lack of conformity, the Customer may choose between :
• Repair of the product
• Replacement of the product
If repair or replacement is impossible, disproportionate, or cannot be carried out within a reasonable time or without major inconvenience to the Customer, the Customer may :
• Obtain a price reduction
• Terminate the contract and obtain a full refund
12.4. The warranty of conformity applies independently of any commercial warranty.
12.5. Key legal provisions :
Article L217-3: "The seller delivers goods that conform to the contract and responds for any lack of conformity existing at the time of delivery. The seller also responds for any lack of conformity resulting from the packaging, the assembly instructions, or the installation when the latter has been charged to the seller by the contract or has been carried out under the seller's responsibility."
Article L217-4: "The goods conform to the contract if they notably : 1) Are fit for the purposes for which goods of that type would normally be used, taking into account, where applicable, any existing European Union and national law, any technical standards, or, in the absence of such technical standards, any specific codes of conduct applicable to the sector concerned; 2) Possess the qualities that the seller presented to the consumer in the form of a sample or model before the conclusion of the contract; 3) Are delivered with all accessories and installation instructions the consumer can legitimately expect; 4) Are delivered with updates as stipulated in the contract."
Article L217-7: "Defects of conformity which become apparent within twenty-four months of delivery of the goods are presumed to have existed at the time of delivery, unless proved otherwise."
Article L217-12: "Action resulting from the lack of conformity lapses two years from the date the consumer became aware of the lack of conformity."
Article L217-13: "Any agreement concluded before the consumer notified the seller of the lack of conformity which provides for restricting or removing, directly or indirectly, the rights resulting from this chapter, shall be deemed not written."
13. WARRANTY AGAINST HIDDEN DEFECTS
13.1. In accordance with Articles 1641 to 1649 of the French Civil Code, REWORKED is bound by the warranty against hidden defects (warranty against hidden defects).
13.2. Article 1641 of the French Civil Code : "A seller is bound to a warranty on account of the hidden defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them."
13.3. Article 1648, paragraph 1, of the French Civil Code : "The action resulting from redhibitory defects must be brought by the buyer within a period of two years from the discovery of the defect."
13.4. The Customer who invokes this warranty may choose between :
• Returning the product and obtaining a full refund of the price paid
• Keeping the product and obtaining a partial refund
13.5. To invoke this warranty, the Customer must contact REWORKED with a description and evidence of the hidden defect.
14. LIABILITY
14.1. REWORKED is liable for the proper performance of the obligations arising from the distance contract, whether these obligations are to be performed by REWORKED or by other service providers, without prejudice to the right of recourse against these service providers.
14.2. REWORKED shall not be held liable for any non-performance or delay in performance due to the Customer's actions, the unforeseeable and insurmountable act of a third party outside the contract, or force majeure (see Section 15).
14.3. The photographs and descriptions of products on the Site are provided for illustrative purposes. Minor differences between the product displayed online and the product received (in particular, regarding colour rendering on screens) shall not be considered a defect or ground for liability.
14.4. REWORKED's liability is limited to the amount of the order placed by the Customer, except in cases of wilful misconduct or gross negligence.
15. FORCE MAJEURE
15.1. Neither party shall be liable for any failure or delay in performing its obligations under the contract where such failure or delay results from circumstances beyond the reasonable control of that party (force majeure), as defined by Article 1218 of the French Civil Code.
15.2. Events of force majeure include, but are not limited to : natural disasters, epidemics, pandemics, wars, terrorism, strikes, government actions, supply chain disruptions, postal or carrier disruptions, power outages, and internet outages.
15.3. In the event of force majeure, performance of the affected obligation shall be suspended for the duration of the event. If the event continues for more than 30 days, either party may terminate the contract by written notice, without liability, and any amounts paid for undelivered goods shall be refunded to the Customer.
16. INTELLECTUAL PROPERTY
16.1. All content on the Site (designs, patterns, logos, texts, photographs, graphics, and all other elements) is the exclusive property of Guillaume Masson / REWORKED or is used with the authorisation of its rights holders.
16.2. The purchase of a product does not grant the Customer any intellectual property rights over the design, patterns, or visual elements of the product. The Customer may not reproduce, copy, distribute, or commercially exploit any of these elements without the prior written consent of REWORKED.
16.3. Any infringement of these intellectual property rights may result in civil and/or criminal proceedings.
17. PERSONAL DATA
The collection and processing of personal data in connection with orders placed on the Site are governed by our Privacy Policy, which forms an integral part of these Terms. Please refer to the Privacy Policy for full details.
Data protection contact : contact@rework-ed.com
18. CONSUMER MEDIATION
18.1. In accordance with Articles L611-1 to L616-3 of the French Consumer Code and EU Directive 2013/11/EU on alternative dispute resolution for consumer disputes, the Customer has the right to recourse to a consumer mediator free of charge in the event of a dispute that has not been resolved through a direct complaint to REWORKED.
18.2. Before resorting to mediation, the Customer must first attempt to resolve the dispute directly with REWORKED by sending a written complaint to :
• Email : contact@rework-ed.com
• Post : Guillaume Masson / REWORKED, 18 Rue Calliet, 69001 Lyon, France
18.3. If no satisfactory response is received within 60 days of the initial complaint, or if the dispute remains unresolved, the Customer may refer the matter to the following consumer mediator :
[The mediator will be designated and communicated here once the mediation convention is in place. In the meantime, the Customer may consult the list of approved mediators on the website of the French Consumer Mediation Evaluation and Control Commission (CECMC): https://www.economie.gouv.fr/mediation-conso/liste-des-mediateurs-references]
18.4. Mediation is free of charge for the consumer and confidential. The mediator issues a recommendation within 90 days, which neither party is obliged to accept.
18.5. The Customer retains the right to bring proceedings before the competent courts at any time, regardless of whether mediation has been initiated.
19. ONLINE DISPUTE RESOLUTION (ODR) PLATFORM
19.1. In accordance with EU Regulation No 524/2013, the European Commission provides an Online Dispute Resolution (ODR) platform for consumers who wish to resolve disputes arising from online purchases.
19.2. The ODR platform is accessible at : https://ec.europa.eu/consumers/odr
19.3. Our email address for the purposes of the ODR platform is : contact@rework-ed.com
20. GOVERNING LAW
20.1. These Terms are governed by and construed in accordance with French law.
20.2. All provisions of these Terms are subject to applicable mandatory provisions of French consumer protection law (French Consumer Code) and European Union consumer directives.
20.3. In the event of a conflict between these Terms and mandatory consumer protection provisions, the mandatory provisions shall prevail.
21. JURISDICTION
21.1. In the event of a dispute arising from or in connection with these Terms, the parties shall first seek an amicable resolution (see Section 18 on Mediation).
21.2. Failing an amicable resolution, the dispute shall be submitted to the competent courts in accordance with applicable law.
21.3. For professional customers (B2B): Disputes shall be subject to the exclusive jurisdiction of the courts of Lyon, France.
21.4. For consumer customers (B2C): In accordance with Article R631-3 of the French Consumer Code, the consumer may bring proceedings either before the court of the place where they were domiciled at the time the contract was concluded, or before the court of the place where the defendant resides, or before the court of the place of delivery of the goods.
22. SEVERABILITY
22.1. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the remaining provisions, which shall continue in full force and effect.
22.2. The invalid provision shall be replaced by a valid provision that achieves, to the extent possible, the original economic purpose of the invalid provision.
23. ENTIRE AGREEMENT
23.1. These Terms, together with the Privacy Policy, Shipping Policy, and Return Policy published on the Site, constitute the entire agreement between REWORKED and the Customer regarding the sale of products through the Site.
23.2. These Terms supersede all prior negotiations, representations, and agreements between the parties regarding the subject matter herein.
24. CONTACT
For any questions regarding these Terms and Conditions of Sale, please contact :
Guillaume Masson / REWORKED
18 Rue Calliet
69001 Lyon, France
Email : contact@rework-ed.com
Phone : +33 6 01 42 71 70